Delivery Information
Everything you need to know about getting your order to your door.
Estimated Delivery Times
Need an exact ETA before ordering? Contact us
Ordering & Costs
What does delivery cost?
Add items to your cart and use the shipping calculator with your postcode to see delivery costs for your order.
Where do you deliver?
We deliver to most metropolitan areas across Australia. Some remote areas may not be serviceable due to risk of transit damage. We're unable to deliver to PO boxes.
Questions? Email logistics@officestock.com.au
Can I pick up my order?
Pickups are available for selected products. Email admin@officestock.com.au to confirm stock at your nearest warehouse.
What if I have multiple items on my order?
We aim to consolidate all items into one delivery. However, depending on product location and availability, we may need to split deliveries.
Receiving Your Delivery
Do I need to be home?
Yes — all deliveries require a signature between 8am–5pm, Monday to Friday. If no one is available, the courier will leave a calling card. A re-delivery fee will apply.
How is my order delivered?
We use several freight carriers offering door-to-door, curbside delivery. Drivers are not required to carry items beyond the truck. Standard delivery does not include taking items inside, upstairs, or unpacking.
For oversized items (20kg+), someone will need to assist the driver. Contact support@officestock.com.au to arrange assisted delivery if needed.
Can you deliver to an upper level?
Yes, if a lift or service elevator is available. If access is only by stairs, please contact us first to confirm.
Can I track my order?
Once shipped, you'll receive tracking details (if available) with instructions. Some delivery services don't offer tracking, but we'll advise the expected delivery day.
What if my order is lost or damaged?
We use fully insured carriers. If an item is lost or damaged, we'll provide a replacement or refund. Please inspect all items before signing and refuse delivery of anything damaged.
Assembly & Special Orders
Are products delivered assembled?
All products arrive flat-packed and unassembled unless stated otherwise in the product description.
Do you offer an assembly service?
Yes — we have preferred assemblers in each capital city with excellent knowledge of office furniture. Email admin@officestock.com.au for details.
Special requirements?
For any special order requirements, contact us at admin@officestock.com.au
Important Delivery Notes
- Re-delivery fees apply if no one is available to accept the delivery.
- Check all items on the day of receipt — damage or missing item claims won't be accepted after the delivery date.
- Couriers may not always be able to call ahead, even if requested.
- All deliveries are curbside — drivers are not responsible for carrying items beyond the truck.
- Drivers are not required to lift items over 20kg (WH&S). Authority-to-leave requests may be refused without a tail-lift service.
- Large or heavy orders may arrive on a pallet or crate. Pallet/crate removal is not included.