Delivery Information
Everything you need to know about getting your order to your door.
Need it by a specific date? Check with us first
The times below are estimates, not guarantees. Stock levels change daily, and some items may be on backorder or need to be transferred interstate, which can add days or weeks to the estimates below.
If your order is tied to a move-in date, a fit-out or an event, contact us before you place it. We'll confirm live stock and a realistic delivery window for your exact items and postcode. Email admin@officestock.com.au or send us a message.
Estimated Delivery Times
For flat-packed, unassembled items delivered curbside. Orders that include assembly or installation take longer. See below.
Need an exact ETA before ordering? Contact us
Ordering & Costs
What does delivery cost?
Add items to your cart and use the shipping calculator with your postcode to see delivery costs for your order.
Where do you deliver?
We deliver to most metropolitan areas across Australia. Some remote areas may not be serviceable due to risk of transit damage. We're unable to deliver to PO boxes.
Questions? Email logistics@officestock.com.au
How do I know if an item is in stock?
Stock moves quickly and some items are made to order or held interstate, so the fastest way to be certain is to ask us. Email admin@officestock.com.au with the product code and your postcode and we'll check live availability.
If something on your order turns out to be on backorder, we'll contact you with an ETA or suggest an alternative that's ready to ship.
Can I pick up my order?
Pickups are available for selected products. Email admin@officestock.com.au to confirm stock at your nearest warehouse.
What if I have multiple items on my order?
We aim to consolidate all items into one delivery. However, depending on product location and availability, we may need to split deliveries. If one item on your order is on backorder, we'll let you know and can ship the rest ahead if you need it sooner.
Receiving Your Delivery
Do I need to be home?
Yes. All deliveries require a signature between 8am-5pm, Monday to Friday. If no one is available, the courier will leave a calling card. A re-delivery fee will apply.
How is my order delivered?
We use several freight carriers offering door-to-door, curbside delivery. Drivers are not required to carry items beyond the truck. Standard delivery does not include taking items inside, upstairs, or unpacking.
For oversized items (20kg+), someone will need to assist the driver. Contact support@officestock.com.au to arrange assisted delivery if needed.
Can you deliver to an upper level?
Yes, if a lift or service elevator is available. If access is only by stairs, please contact us first to confirm.
Can I track my order?
Once shipped, you'll receive tracking details (if available) with instructions. Some delivery services don't offer tracking, but we'll advise the expected delivery day.
What if my order is lost or damaged?
We use fully insured carriers. If an item is lost or damaged, we'll provide a replacement or refund. Please inspect all items before signing and refuse delivery of anything damaged.
Assembly & Special Orders
Are products delivered assembled?
No. All products arrive flat-packed and unassembled unless the product description says otherwise. The delivery estimates on this page are for flat-packed goods.
Do you offer an assembly service?
Yes. We have preferred assemblers in each capital city with excellent knowledge of office furniture. Email admin@officestock.com.au for a quote.
How long does an assembled or installed order take?
Longer than a flat-packed delivery. Your goods are freighted to your state first, and the installer is booked in once they've arrived, so the delivery estimates above are the starting point, not the finish date.
Lead time depends on your location, the size of the job and installer availability. We'll give you a booking window when we quote the assembly, so let us know your deadline up front if you have one.
Special requirements?
For any special order requirements, contact us at admin@officestock.com.au
Important Delivery Notes
- Delivery times are estimates for flat-packed items and are not guaranteed. Orders including assembly or installation will take longer.
- Backordered or interstate-transfer items can add significant time, so contact us before ordering if you're working to a deadline.
- Re-delivery fees apply if no one is available to accept the delivery.
- Check all items on the day of receipt. Damage or missing item claims won't be accepted after the delivery date.
- Couriers may not always be able to call ahead, even if requested.
- All deliveries are curbside. Drivers are not responsible for carrying items beyond the truck.
- Drivers are not required to lift items over 20kg (WH&S). Authority-to-leave requests may be refused without a tail-lift service.
- Large or heavy orders may arrive on a pallet or crate. Pallet/crate removal is not included.