Returns & Refund Policy

Returns & Refund Policy main image Returns & Refund Policy image

Buy with Confidence!

Office Stock handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

If you have any issue or complaint with your order please contact support@officestock.com.au for a fast resolution. A resolution may be the replacement of faulty goods or parts.

Inspection

We recommend you immediately inspect any goods that are delivered to you to ensure the goods are of an acceptable quality and match the description on your invoice.

Change of mind

Please choose your products carefully as refunds are not normally provided if you have changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully check all sizing and measurements provided on the product description and ensure the product will suit your needs before proceeding with your order.

Consumer guarantees and your rights under the Australia consumer law

All goods sold in Australia come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

There are nine consumer guarantees that apply to goods you purchase:

  • Acceptable quality
  • Fit for a particular purpose
  • Match description
  • Match the sample or demonstration model
  • Express warranties will be honored
  • Spare parts and repair facilities will be available for a reasonable time after purchase
  • Title to the goods
  • Undisturbed possession of the goods
  • No undisclosed securities on the goods

Consumer guarantees cannot be excluded and are in addition to any extended warranty you purchase or any voluntary warranty (warranty against defects) you are given.
 
There may be circumstances where you are not entitled to a remedy.
For further information about the Australian Consumer Law and consumer guarantees, visit www.consumerlaw.gov.au

Damage in transit

If any goods arrive damaged, please contact us immediately. We request you take a photo of the damaged item and e-mail it to us. Office Stock will then arrange a replacement to be sent out to you as soon as possible. 

 

Office Stock will accept returns of products unopened and still in their original packaging, a re-stocking fee of 20% of the cost of the product will be charged with a minimum cost of $75.00. The customer will be charged for any freight cost in returning the product to our warehouse.

For more information please read our Terms of Use